Terms of Sale
On behalf of the Organiser, and as a business service, Adriaticket sells tickets for events within its sales system, or enables the Organiser to use the Adriaticket system to sell tickets for a contractual fee.
The Adriaticket ticketing offer includes tickets for events organised by third-party legal entities, i.e. event Organisers.
A ticket represents actual property or an electronic form distributed through Adriaticket's official sales network, granting entry to the events for which it was purchased.
Adriaticket guarantees the security of the system and the validity of tickets purchased solely through the official sales network advertised on the Adriaticket website.
All ticket types offered by Adriaticket work so that the first person to use the ticket, i.e. its barcode number, is granted entry. Therefore, protect your tickets from unauthorised copying.
Sales network
The Adriaticket sales network consists of:
Adriaticket's reseller sales network advertised on the official Adriaticket website;
the online shop at www.adriaticket.ba;
and, optionally and subject to agreement with the Organiser, a box office at the event venue.
Customer support contact is info@adriaticket.ba.
Payment methods
At official points of sale and the box office at the venue, you can pay only in cash.
For events offered in our online shop, payment methods are the credit or debit cards listed on our website. When paying by credit or debit card, card-processing costs are charged to the customer in addition to the ticket price.
Ticket purchase fee
In addition to the ticket price, a fee is charged when purchasing at points of sale or online, and is added to the ticket price.
The amount of this fee is shown after selecting the ticket and before being redirected to the payment provider.
The fee is a cost and is therefore not refundable if an event is cancelled and funds are returned to customers.
Accuracy of entered data
The customer is responsible for the accuracy of all data when purchasing a ticket.
Important notes
By purchasing a ticket, the visitor accepts all terms of use of the ticket as well as the rules of conduct at the event venue set by the organiser or the venue.
By purchasing a ticket, the customer unconditionally accepts:
all rules stated on the back of the purchased ticket or in the description field of the electronic ticket;
that upon leaving the venue the ticket ceases to be valid unless the Organiser has determined otherwise, and that refund or exchange of the ticket after purchase is not possible;
that by violating the rules of conduct and misusing the ticket, the visitor may be removed from the venue without any right to compensation;
that the customer must not damage, fold or in any way alter tickets printed on paper or distributed electronically;
that Adriaticket is not responsible for problems arising from damage to the barcode on the ticket, and the customer must keep it in a safe place until entry;
that Adriaticket is not responsible for damage caused by loss, theft, forgery or unauthorised copying of a ticket - every identical copy of a ticket, whether printed on paper or distributed electronically, is valid, so entry will be granted only to the first person who uses the ticket, and subsequent complaints are not possible.
A ticket purchased for an event held as scheduled cannot be returned.
In the event of cancellation or a change of event date, the ticket may, with the Organiser's consent, be returned with a refund of the amount paid, less purchase costs and Adriaticket system costs and fees; all information on the refund method will be published on adriaticket.ba.
In the event of an approved refund, you may return the ticket only at the point of sale where it was purchased, no later than two months from the scheduled date, unless Adriaticket has met all its financial obligations to the event Organiser - in which case the refund is made by the event Organiser, and Adriaticket will publish that information in a timely manner and notify the point of sale.
In the event of cancellation, a change of date or venue, or any other changes by the Organiser, the ticket buyer's additional costs (public transport, hotel, etc.) will not be reimbursed.